Service Planner

Finning•Grande Prairie, AB

3d•Hybrid

About The Position

Join Finning’s Service Operations team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers opportunities to apply project management and technical expertise in a dynamic environment, a collaborative team culture with strong leadership support, career progression and professional development opportunities, and a competitive wage and comprehensive benefits package. As a Service Planner, you’ll develop repair scopes, create accurate quotes, and coordinate with service teams to ensure timely, high-quality delivery. This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes.

Requirements

Previous experience in technical service, parts, warranty, or repair is preferred.
Strong customer relationship management skills and ability to manage complex interactions.
Project management experience; PMP or Blue Seal certification is an asset.
Financial acumen for estimating accuracy and job profitability.
Proficiency in Microsoft Office, Salesforce, and relevant software platforms.
Flexibility to support other facilities in-person within the region.

Nice To Haves

PMP or Blue Seal certification

Responsibilities

Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
Collaborate with service supervisors and technicians to ensure scope alignment and track progress.
Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
Identify lessons learned and improvement opportunities, applying project management best practices.
Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.
Prepare and manage repair scopes and quotes.
Participate in pre/mid/post job meetings with service teams.
Monitor timelines, deliverables, and financial performance of service jobs.
Collaborate across Finning’s regional network for component movement and scope validation.
Complete documentation for service requests and work order transitions.