Service Planner

Western Express•Plainfield, CT

1d•Onsite

About The Position

Western Express is seeking a Service Planner to join their team. This role involves efficiently responding to incoming driver requests, providing support for driver inquiries, and managing daily repair orders. The Service Planner will coordinate directly with technicians to ensure timely and accurate repairs, utilizing Transman for maintenance tracking. A strong commitment to maintaining a courteous, professional, and positive demeanor is essential, along with excellent communication skills. The ability to manage multiple priorities in a fast-paced shop environment while maintaining organization and accuracy is crucial. Proficiency in computer systems, including accurate data entry and typing, is required. The role also involves completing all required documentation and reports in a timely manner, including DOT inspection reports and violation documentation, and consistently meeting commitments and adhering to established deadlines.

Requirements

Proven ability to thrive in a fast-paced work environment.
Proactive, forward-thinking problem solver.
Excellent verbal communication skills with both team members and supervisors.
Highly detail-oriented with strong organizational skills.
Demonstrated commitment to delivering exceptional customer service.
Strong computer proficiency.
Mechanical knowledge preferred.
Familiarity with VRMS coding is a plus.

Responsibilities

Efficiently respond to incoming driver requests and provide support for driver inquiries.
Open and manage daily repair orders; coordinate directly with technicians to ensure timely and accurate repairs.
Utilize Transman for maintenance tracking.
Maintain a courteous, professional, and positive demeanor.
Manage multiple priorities in a fast-paced shop environment while maintaining organization and accuracy.
Demonstrate proficiency in computer systems, including accurate data entry and typing.
Complete all required documentation and reports in a timely manner, including DOT inspection reports and violation documentation.
Consistently meet commitments and adhere to established deadlines.