Master Planner - Field Service

Fairbanks Morse Defense•Beloit, WI

About The Position

The Field Service Master Planner is responsible for overseeing and coordinating the scheduling, planning, and logistical support of field service operations to ensure timely and efficient service delivery for internal and external customers. This role involves managing capacity constraints, optimizing resource allocation, and improving response times to meet customer demands while aligning with organizational goals.

Requirements

Bachelor of Science degree in a technical or business discipline (preferred).
Minimum of 7 years of experience in a scheduling, planning, or logistics role, preferably within a field service or manufacturing environment.
Strong knowledge of field service operations and resource planning.
Experience with briefing senior leadership on resource and forecast plans.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Strong understanding of lean principles and operational excellence.
High level of organizational and communication skills.
Ability to multitask and handle multiple priorities while leading cross-functional teams.
Strong business acumen and problem-solving capabilities.
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Nice To Haves

Experience with Salesforce is highly desirable.

Responsibilities

Develop and maintain the Field Service Master Schedule and update it daily to reflect current priorities and capacity.
Coordinate with Field Service Supervisors, Program Managers, and Strategic Account Directors to ensure alignment of resources with service demands.
Analyze capacity constraints and make resource recommendations to ensure efficient service execution.
Review resource capabilities/experience/certifications to ensure the resources identified are appropriately qualified to perform the work.
Track the availability of personnel and tools required for field service operations.
Improve system workflows to enhance material and information flow, increasing responsiveness to internal customer needs.
Strategize and implement solutions to reduce service travel (i.e. prioritize use of resources for projects within their respective region) and improve turnaround times for all field service operations.
Prepare and coordinate weekly field service plans, ensuring timely communication with internal customers.
Lead daily discussions with Service on resource planning, and make changes to the resource plan as required when ongoing projects are extended, future projects are delayed, etc.
Communicate resource plans and capacity requirements to the Service organization.
Communicate utilization and absorption hours to the FMA Finance team for business financial forecasts.
Monitor service execution rates and provide regular updates to senior leadership.
Calculate resource capacity and make strategic recommendations for meeting future service requirements / skillsets given the forecast of future service work.