Service Planner

vaisalaoyj•Boston, MA

1d•Onsite

About The Position

The Service Planner supports service operations at local, regional, and global levels by managing service sales orders and ensuring timely delivery. The role drives service business growth through different service offerings, while developing tools and processes in collaboration with stakeholders. Together with the team, you will have an excellent opportunity to assist our customers with receiving and processing their instruments in and out of our calibration laboratory. You will report to the Calibration Laboratory Manager.

Requirements

High school diploma; associate’s degree preferred
At least three years of related experience or equivalent combination of education and experience
Customer Service Professional with an outstanding service-oriented attitude
Experience working in a fast paced, high-volume environment
A "can-do" attitude for meeting strict deadlines
Strong Organizational and Communication Skills, both written and verbal
Ability to handle multiple tasks
Ability to learn quickly and follow established processes
Excellent verbal and written English Language skills
Team and results oriented attitude
Detail oriented with documentation skills
Proficiency with Microsoft applications
Experience with and Salesforce
Must currently be eligible to work in the U.S.

Responsibilities

Provide service in an efficient, courteous and professional manner
Perform the operative part of Vaisala Care Process activities (CRS core process)
Receive and ship customer equipment into and out of database (SAP and SalesForce) by creating and processing calibration and repair orders
Support Vaisala Recall, Spare Part and Sourcing processes
Opening service request for calibration and repair
Coordinating workflow to meet promise dates in time