Service Order Manager/Estimator

Valiant Integrated Services•El Paso, TX

10d

About The Position

VGS is seeking a Service Order Manager/Estimator (SOM/E) to manage the efficient and effective coordination and execution of contractual requirements for service order management and line-item estimating, quality control, safety, repairs, and light construction. The role applies extensive knowledge of facility equipment and construction concepts, practices, and processes related to contract and subcontract management and trade principles. It calls for a technical background, experience across relevant functions, knowledge of contracting procedures and authorization processes, and strong management, conflict-resolution, and negotiation skills. The SOM/E integrates customer requirements and participation into coordinated projects, sets expectations, controls project budgets, inventory, and schedules, and serves as the company’s primary contact for customers and external agencies on assigned service order projects. The position manages project compliance and performance from planning through operations, including contract deliverables, safety, security, quality, cost, and schedule goals. Work is reviewed for contract requirements, customer satisfaction, and project results. The employee refers matters to supervisors when they affect projects outside their jurisdiction, require higher-level intervention or policy formulation, or are likely to generate significant interest or controversy. The SOM/E develops scopes of work and requests for proposals, performs line-item estimating, provides schedule development and technical direction, and coordinates company and subcontractor resources. The role supervises project staff and subcontractors, communicates complex facility, plant, and communications equipment repair or replacement work, and serves as the work-control point of contact. It also tracks project progress, resolves issues, addresses customer concerns, coordinates with government agencies, and prepares reports for management, finance, clients, and others. The position requires availability by phone 24 hours a day, Monday through Sunday, including holidays, and travel to job locations by automobile and/or commercial airline.

Requirements

Technically qualified in the field of research laboratory or medical facilities.
At least 3 years of government medical research or hospital operations experience.
Available by phone 24 hours per day, Monday through Sunday, including holidays.
Able to sit for 8 or more hours per day.
Able to stand, walk, bend, and step frequently in industrial environments.
Sufficient natural or corrected vision to identify safety signs and warnings.
Able to lift up to 10 pounds regularly and up to 50 pounds as needed.
Able to travel to job locations by automobile and/or commercial airline.
Sufficient natural or corrected hearing to respond to alarms and sirens.

Nice To Haves

CHFM and/or PMP certification.
Public Health industry experience.
10-Hour OSHA General Industry Training Certification.
30-Hour OSHA Construction Safety & Health Training Course.
USACE Quality Management Course for Contractors.
Working experience with Joint Commission, NFPA, EPA, OSHA, AAALAC, BMBL, Contract Appendix B, ISO 17025 and 9000, and other hospital or laboratory standards accreditations, AIHA, and NRC.
Location near select military medical facilities receives special consideration.

Responsibilities

Manage, control, coordinate, and execute service orders and estimating, with a strong focus on contract compliance.
Implement company decisions, guidance, laws, regulations, and policies in project performance.
Develop detailed scopes of work and requests for proposals, and perform line-item estimating.
Develop schedules, provide technical direction, and coordinate internal and subcontracted resources.
Supervise subcontractors and company staff assigned to service order projects.
Ensure subcontractors and staff follow safety rules and regulations, and integrate quality control into work performance.
Communicate facility, plant, and communications equipment repair or replacement projects, schedules, work plans, scopes of work, and detailed cost estimates; serve as the work-control point of contact.
Monitor schedule and cost goals and ensure contract obligations are met.
Ensure site security follows the primary contract or Contracting Officer instructions, and enforce site safety under the contract and approved Site Safety and Health Plan (Accident Prevention Plan).
Control and manage project milestones and budgets from planning through operations; review progress and performance and take corrective action to maintain schedule and cost commitments.
Resolve issues based on performance trends and reconcile customer concerns, keeping participating parties informed of progress, issues, and impacts.
Solicit bids and review proposals or plans for scheduling challenges, funding limitations, procedures, staffing, and resource allocation.
Establish work plans and staffing for each project phase, assign project personnel, and communicate duties, responsibilities, and authority to project staff.
Review project personnel status reports and modify schedules or plans as needed.
Coordinate project activities with government regulatory or other governmental agencies.
Prepare project reports for management, finance, clients, or others, and deliver all required contract reports and other deliverables on time.
Perform other duties as assigned.