Service Order Manager/Estimator

Valiant Integrated Services•El Paso, TX

11d

About The Position

VGS is seeking a Service Order Manager/Estimator (SOM/E) to manage the coordination and execution of contractual requirements for Service Order Management and line-item estimating, quality control, safety, repairs, and light construction. The role applies knowledge of facility equipment, construction concepts and practices, contract and subcontract management, and trade principles. It requires a technical background, familiarity with contracting procedures and authorization processes, and management skills including conflict resolution and negotiation. The SOM/E integrates customer requirements into coordinated projects, manages project budgets, inventory, and schedules, and serves as the company's main contact for customers and external agencies on assigned Service Order projects. The position is accountable for contract compliance, customer satisfaction, project results, and meeting quality, schedule, cost, safety, and security expectations. Work is reviewed for contract requirements, customer satisfaction, and project results. The SOM/E refers matters to supervisors when they extend beyond the role's jurisdiction, require higher-level intervention or policy formulation, or are likely to generate significant interest or controversy.

Requirements

Technically qualified in the field of research laboratory or medical facilities.
At least 3 years of government medical research or hospital operations experience.
Available by phone 24 hours per day, Monday through Sunday, including holidays.
Able to sit for 8 or more hours per day.
Able to stand, walk, bend, and step frequently in industrial environments.
Sufficient natural or corrected vision to identify safety signs and warnings.
Able to lift up to 10 pounds regularly and up to 50 pounds as needed.
Able to travel to job locations by automobile and/or commercial airline.
Sufficient natural or corrected hearing to respond to alarms and sirens.

Nice To Haves

CHFM and/or PMP certification.
Public Health industry experience.
10-Hour OSHA General Industry Training Certification and 30-Hour OSHA Construction Safety & Health Training Course.
Completion of the USACE Quality Management Course for Contractors.
Working experience with Joint Commission, NFPA, EPA, OSHA, AAALAC, BMBL, Contract Appendix B, ISO 17025 and 9000, other hospital or laboratory standards accreditations, AIHA, and NRC.
Applicants located near select military medical facilities receive special consideration.

Responsibilities

Manage, control, coordinate, and execute Service Orders and estimating, with a strong focus on contract compliance.
Implement company decisions, guidance, laws, regulations, and policies in project performance.
Develop detailed scopes of work and Requests for Proposals, perform line-item estimating, develop schedules, provide technical direction, and coordinate internal and subcontracted resources.
Supervise subcontractors and company staff assigned to Service Order projects.
Ensure staff and subcontractors follow safety rules and regulations, and integrate quality control into work performance.
Communicate complex facility, plant, and communications equipment repair or replacement projects, schedules, work plans, scopes of work, and detailed cost estimates; serve as the work-control point of contact.
Monitor schedule and cost goals and ensure contract obligations are met.
Ensure site security complies with the primary contract and Contracting Officer instructions, and enforce site safety according to the contract and approved Site Safety and Health Plan (Accident Prevention Plan).
Manage project milestones and budgets from planning through operations; review progress, measure performance, take corrective action, and resolve issues based on performance trends.
Reconcile customer concerns and keep participating parties informed of project progress, issues, and impacts.
Solicit bids and review proposals or plans to identify scheduling challenges, funding limitations, procedures, staffing needs, and resource allocation.
Establish work plans and staffing for each project phase, assign project personnel, and communicate duties, responsibilities, and scope of authority to project staff.
Review project status reports and modify schedules or plans as required.
Coordinate project activities with government regulatory and other governmental agencies.
Prepare project reports for management, finance, clients, and others.
Ensure contract deliverables, including reporting requirements, are completed on time.
Perform other duties as assigned.