Service Operations Technician III (Surgical Robotics)

Medtronic • North Haven, CT

1d • $58,000 - $87,000 • Onsite

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic Surgical Robotics is transforming how care is delivered around the world. In this role, your work directly contributes to system reliability, service excellence, and improved patient outcomes, while working alongside a collaborative, technically driven team. As a Technician III, Service Operations, you will play a key role in Medtronic’s Global Robotics Service & Support (GRSS) organization. This is a hands-on technician role focused on post-market complaint investigation, failure replication, and root cause analysis for cutting-edge robotic-assisted surgery systems. You’ll work closely with Quality and R&D engineers, supporting investigations that directly impact product reliability, serviceability, and ultimately patient outcomes. This is a contributing Technician III role, not an entry-level position. This role requires someone who is comfortable working independently, apply sound troubleshooting judgment, and documenting findings at a high standard for engineering teams.

Requirements

• High school diploma
• 4 years related experience (such as robotics, automation, capital equipment, field service, depot service, or manufacturing automation)

Nice To Haves

• Experience troubleshooting complex hardware systems (robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
• Strong hands-on skills in electrical and mechanical diagnostics (e.g., using meters, measuring voltage/resistance, validating components)
• Ability to replicate failures and go beyond surface-level fixes
• Experience working in regulated or quality-driven environments (medical device, aerospace, defense, automotive, etc.)
• Strong written documentation skills — able to produce clear, detailed investigation reports
• Comfortable working on your feet, in a lab environment, including bending, lifting, and working on systems on the floor
• Able to lift up to 50 lbs (team lifts used for heavier assemblies)
• Fluent in spoken and written English for technical communication and documentation
• Experience with surgical robotics or robotic-assisted systems
• Background in field service, depot repair, or post-market support
• Familiarity with SAP (Service Module) or similar ERP systems
• Experience using basic PowerShell or Linux commands
• Strong proficiency with Microsoft Excel (tracking, documentation, data review)
• Experience working in matrixed, cross-functional teams
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Replicate and investigate field failures using returned robotic system components and assemblies
• Troubleshoot complex issues across electronic, mechanical, electromechanical, and optical domains
• Perform complaint confirmation, failure analysis, and root cause investigations to support quality processes
• Interpret and follow engineering documentation, schematics, and work instructions, while providing feedback to improve them
• Document detailed investigation reports for Quality and R&D stakeholders (clear, structured, engineering-level documentation)
• Collaborate closely with engineers, quality partners, and fellow technicians to resolve escalations
• Support lab operations, including system setup, preventive maintenance, crating/uncrating assemblies, and parts handling
• Use tools such as Excel and SAP (or similar ERP systems) to track parts, movement, and investigation status
• Assist other teams in the lab as needed when systems require troubleshooting support

Benefits

• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees