Service Operations Engineer I (Surgical Robotics)

Medtronic•North Haven, CT

2d•$68,000 - $102,000•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. This role is onsite 5 days per week in North Haven, CT. The Service Operations Engineer I (Robotics) supports the pre‑delivery inspection (PDI), configuration, testing, and readiness of robotic surgical systems prior to customer delivery. This is a highly hands‑on, onsite role focused on real equipment, real problems, and real‑time troubleshooting—not desk‑based design work. This role is ideal for early‑career engineers who enjoy the physical aspect of preparing hardware for delivery, learning systems deeply, and contributing directly to product readiness. What to Expect in This Role Majority of time spent hands‑on in the lab or warehouse environment Frequent movement of systems using carts, lifts, and elevators Highly variable workdays — you may not do the same task two days in a row Strong team culture with a shared “pitch‑in” mindset

Requirements

Bachelor’s degree in Engineering (Manufacturing, Mechanical, Biomedical, Electrical, or related)
Regular standing, walking, bending, and working on equipment
Team‑based maneuvering of large systems using carts and lifts
Ability to work across lab and warehouse settings
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is also required to interact with a computer, and communicate with peers and co-workers.
Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Internship, co‑op, or lab experience involving hands‑on technical work
Exposure to robotics, electromechanical systems, medical devices, or service engineering
Strong problem‑solving skills and attention to detail
Ability to document work clearly and follow quality procedures
SAP Experience
Experience working from or helping develop work instructions
Demonstrated flexibility and comfort operating in a fast‑changing environment

Responsibilities

Perform pre‑delivery inspection (PDI) activities on robotic systems, including setup, configuration, testing, troubleshooting, and documentation.
Actively perform uncrating, movement, setup, and re‑crating of large medical devices in collaboration with warehouse and logistics teams.
Diagnose system issues, replace components, and coordinate ordering of replacement parts as needed.
Execute and close work orders, travelers, and inspection documentation using SAP and internal systems.
Modify existing procedures or develop new work instructions when defined processes do not yet exist.
Support post‑manufacturing updates such as hardware changes, part swaps, or software updates required for launch or customer‑specific needs.
Inspect system and equipment performance; investigate issues and initiate corrective actions to ensure product quality.
Provide engineering judgment when work instructions are incomplete or unavailable.
Collaborate closely with service engineers, warehouse teams, and cross‑functional partners to meet delivery timelines.
Maintain compliance with safety, quality, and regulatory requirements.
Adapt to changing priorities and support urgent requests in a service‑driven environment.

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)