Service Operations Technician III

Medtronic•North Haven, CT

2d•$58,000 - $87,000•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic Surgical Robotics is transforming how care is delivered around the world. In this role, your work directly contributes to system reliability, service excellence, and improved patient outcomes, while working alongside a collaborative, technically driven team. As a Technician III, Service Operations, you will play a key role in Medtronic’s Global Robotics Service & Support (GRSS) organization. This is a hands‑on technician role focused on post‑market complaint investigation, failure replication, and root cause analysis for cutting‑edge robotic‑assisted surgery systems. You’ll work closely with Quality and R&D engineers, supporting investigations that directly impact product reliability, serviceability, and ultimately patient outcomes. This is a contributing Technician III role, not an entry‑level position. This role requires someone who is comfortable working independently, apply sound troubleshooting judgment, and documenting findings at a high standard for engineering teams.

Requirements

High school diploma
4 years related experience (such as robotics, automation, capital equipment, field service, depot service, or manufacturing automation)

Nice To Haves

Experience troubleshooting complex hardware systems (robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
Strong hands‑on skills in electrical and mechanical diagnostics (e.g., using meters, measuring voltage/resistance, validating components)
Ability to replicate failures and go beyond surface‑level fixes
Experience working in regulated or quality‑driven environments (medical device, aerospace, defense, automotive, etc.)
Strong written documentation skills — able to produce clear, detailed investigation reports
Comfortable working on your feet, in a lab environment, including bending, lifting, and working on systems on the floor
Able to lift up to 50 lbs (team lifts used for heavier assemblies)
Fluent in spoken and written English for technical communication and documentation
Experience with surgical robotics or robotic‑assisted systems
Background in field service, depot repair, or post‑market support
Familiarity with SAP (Service Module) or similar ERP systems
Experience using basic PowerShell or Linux commands
Strong proficiency with Microsoft Excel (tracking, documentation, data review)
Experience working in matrixed, cross‑functional teams
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Replicate and investigate field failures using returned robotic system components and assemblies
Troubleshoot complex issues across electronic, mechanical, electromechanical, and optical domains
Perform complaint confirmation, failure analysis, and root cause investigations to support quality processes
Interpret and follow engineering documentation, schematics, and work instructions, while providing feedback to improve them
Document detailed investigation reports for Quality and R&D stakeholders (clear, structured, engineering‑level documentation)
Collaborate closely with engineers, quality partners, and fellow technicians to resolve escalations
Support lab operations, including system setup, preventive maintenance, crating/uncrating assemblies, and parts handling
Use tools such as Excel and SAP (or similar ERP systems) to track parts, movement, and investigation status
Assist other teams in the lab as needed when systems require troubleshooting support

Benefits

4 weeks paid time off per year
10 paid holidays per year
401(k) with up to 6% match
Comprehensive benefits plan, including medical, dental, vision, and more
Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
Paid family, medical, and parental leave after 1 year of employment
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)