Service Technician III

ITW • Sacramento, CA

2d • Onsite

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers. The company's products include ware washing, cooking, refrigeration, food processing equipment, and kitchen exhaust systems. ITW FEG has the largest service network in this industry. The Service/Repair Technician 3 possesses in-depth knowledge and demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. This role is responsible for providing on-site support to Hobart Service customers, which includes installation and/or service of commercial food equipment. The routine work schedule involves on-call, after-hours, holiday, and weekend on-site repair support.

Requirements

• High school diploma or GED
• 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience
• Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
• Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
• Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
• Observe and practice all safety and security procedures. (PPE, safety training, etc.)
• Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
• Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Demonstrates accuracy and thoroughness.
• Looks for ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.
• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in timely manner.
• Strives to increase productivity.
• Works quickly.
• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments.
• Commits to extended hours of work when necessary to reach goals.
• Completes tasks on time.
• Ability to read and understand safety guidelines of the business.
• Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
• Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
• Demonstrates a comprehensive knowledge of company products and services.
• Completes required safety training.
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Demonstrated ability to communicate orally with individuals from within and outside the organization.
• Demonstrates crisis/conflict resolution skills.
• Ability to self-motivate and take direction from senior technicians and management.
• Thrives in multi-tasking environment and can adjust priorities quickly.

Nice To Haves

• Associates Degree or Vocational Certificate
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment
• Industry certification
• Accredited Certified Technician (CFESA / NATE / Hobart)
• EPA Certification

Responsibilities

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Ability to interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Benefits

• career development and learning opportunities
• investing in our people and supporting their growth through unique and relevant development opportunities
• equal employment opportunity and fair treatment for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees