Service Operations Security Technician
About The Position
Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly at customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to support satisfaction and understanding of product functionality. Responds to service calls and performs maintenance duties on assigned products. The role includes basic services for security and banking equipment, such as cleaning, drilling, and lock replacement for safe deposit boxes and under-counter teller equipment; maintaining safe, chest, and vault bolt work and time locks; maintaining ATM Cencon, mechanical, and electrical combination locks; key duplication and lock-core replacement; and maintaining after-hour depositories, VAT units, drive-up windows, drawers, and sliding windows. The technician also configures and installs scales and slicers that use printers and cameras. The position handles customer calls, schedules work at customer premises, may attend customer meetings and delivery training, maintains appropriate inventory, participates in on-the-job, classroom, and web-based training, and assists with special projects. It requires use of job-related tools, including hand tools, power tools, and ladders.
Requirements
- Education or equivalent work experience.
- At least 2 years of relevant experience, or an equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfy Diebold Nixdorf fleet requirements.
- Basic understanding of power tools and hand tools, and mechanical aptitude.
- Ability to use a voltmeter and read schematics.
- Ability to use job-required tools, including hand tools, power tools, and climbing ladders.
Responsibilities
- Respond to service calls and perform maintenance duties on assigned products.
- Provide basic services, including cleaning, drilling, and lock replacement for safe deposit boxes and under-counter teller equipment.
- Maintain bolt work and time locks on safes, chests, and vaults.
- Maintain ATM Cencon locks and mechanical and electrical combination locks.
- Duplicate keys and replace lock cores.
- Maintain after-hour depositories, VAT units, drive-up windows, drawers, and sliding windows.
- Handle customer calls, ask questions, and listen actively to understand reported issues and concerns.
- Schedule time at customer premises and potentially attend customer meetings and delivery training to support operational understanding and product optimization.
- Maintain proper inventory levels to reduce excess inventory and return visits caused by missing or incorrect parts.
- Participate in on-the-job, classroom, and web-based training.
- Assist with special projects as assigned.
- Configure and install scales and slicers that use printers and cameras.
- Install, debug, inspect, and maintain product and component hardware and software; perform scheduled inspections, cleaning, minor repairs, and resolve or escalate issues according to established procedures.
- Complete required paperwork and work with customers to support satisfaction and understanding of product functionality.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
