Associate Service Operations Security Technician
About The Position
Installs, debugs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Performs scheduled inspections, cleaning, and other services, as well as minor product repairs within an assigned territory. Inspects products for correct operation, resolves issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to support satisfaction and understanding of product functionality. With guidance or alongside more experienced technicians, performs service activities including incident handling, preventive maintenance, installation and configuration, and customer training. Participates in regular training, KPI implementation measures, and special projects as assigned.
Requirements
- Education or equivalent work experience.
- Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- Valid driver’s license and driving record that satisfies Diebold Nixdorf fleet requirements.
Responsibilities
- Gain familiarity with Field Service Technician practices and procedures.
- Use diagnostic tools to troubleshoot hardware through detailed analysis.
- Perform component-level hardware repairs.
- Clean and adjust electro-mechanical components on vaults, safes, chests, night drops, and drive-up equipment.
- Configure and install scales and slicers that use printers and cameras.
- Perform routine preventive maintenance checks according to documented procedures.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products (IMAC/R).
- Instruct and train customers on the usage and operation of installed products.
- Schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality.
- Participate in regular on-the-job, classroom, and web-based training.
- Participate in implementing measures to achieve agreed KPIs.
- Assist with special projects as assigned.
- Inspect products for correct operation, resolve identified issues, or escalate them according to established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
