Service Operations Manager - Shared Services
About The Position
The Service Operations Manager will lead the company's shared support center, which provides dispatch, billing, collections, accounts receivable, and accounts payable services to every branch. The center is intended to support branch teams so they can focus on serving their customers. This is the first leadership hire at the center and is a hands-on player-coach role from day one, initially running dispatch and billing with one direct report. The manager will build the team, beginning with a dedicated dispatcher and a billing and collections clerk, with plans to grow toward a department of about 10 as new branches open. The role owns dispatch quality, near-100% billing accuracy, and next-day billing, and provides human oversight of a heavily automated workflow. The manager works closely with each branch's service manager and market president. The position is 100% onsite, with no travel. It will initially be based at the company's Euless office and move to a new support center office in the DFW airport area in 2027. DFW-based candidates are preferred. The position is with a growing commercial HVAC services contractor, and the search is confidential.
Requirements
- Leadership and hiring experience.
- Experience with an enterprise dispatch system.
Nice To Haves
- HVAC service background strongly preferred; commercial experience preferred, with residential experience considered.
- Experience at a larger, recognizable, multi-office brand.
- Experience with multi-market dispatch and a shared service center.
- BuildOps experience strongly preferred; ServiceTitan or a similar system considered.
- A college degree or some college strongly preferred.
- DFW-based candidates preferred.
Responsibilities
- Lead shared services for dispatch, billing, collections, accounts receivable, and accounts payable across all branches.
- Run dispatch and billing hands-on as a player-coach.
- Build and lead the shared services team, initially hiring a dedicated dispatcher and a billing and collections clerk, with a planned growth path toward a department of about 10 as branches open.
- Own dispatch quality, near-100% billing accuracy, and next-day billing.
- Provide human oversight of a heavily automated workflow.
- Work closely with each branch's service manager and market president.
Benefits
- KPI-based performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
