Service Operations Manager

Stanley Black & Decker, Inc.•Hawaii USA - Remote, HI

1d•$78,600 - $126,600•Onsite

About The Position

As a Service Operations Manager, you’ll be part of our Tools & Outdoor team working as an onsite employee. You’ll get to develop and execute strategic business plans by effectively utilizing marketing programs, leveraging field resources through distributor and end user to drive local brand growth. You will lead a team of customer service and repair professionals, achieve results for the service center in the areas of sales and profitability, and implement and maintain Product Service Division (PSD) processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center. You will communicate opportunities, issues, and trends to management and marketing, effectively manage operational budgets, and ensure awareness and promote PSD and Stanley Black & Decker programs to customers, distributors and end users. Additionally, you will build relationships with our distributors, end-users, and other SB&D sales forces to achieve and enhance solid business partnerships, deliver outstanding customer service to all customers, regularly call on a specific list of distributors in the designated geography, and achieve Environmental Health and Safety (EHS) goals.

Requirements

Ability to work independently to achieve results in all categories while maintaining the day-to-day functions of the center successfully
Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook.
Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality
Be highly motivated and thrive on challenges and exceeding expectations and targets
Ability to build, cultivate and maintain strong relationships

Nice To Haves

SAP experience is a Plus

Responsibilities

Develop and execute strategic business plans by effectively utilizing marketing programs, leveraging field resources through distributor and end user to drive local brand growth
Lead a team of customer service and repair professionals
Achieve results for the service center in the areas of sales and profitability
Implement and maintain Product Service Division (PSD) processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center
Communicate opportunities, issues, trends to management and marketing
Effectively manage operational budgets
Ensure awareness and promote PSD and Stanley Black & Decker programs to customers, distributors and end users
Build relationships with our distributors, end-users, and other SB&D sales forces to achieve and enhance solid business partnerships
Deliver outstanding customer service to all customers
Regularly call on specific list of distributors in the designated geography
Achieve Environmental Health and Safety (EHS) goals