Service Operations Coordinator

KONE•Boston, MA

22h•Hybrid

About The Position

KONE Americas is seeking a Service Operations Coordinator to support their Boston, MA branch. This role is initially 100% in-office during training, with a future transition to a hybrid schedule. The ideal candidate thrives in a fast-paced environment, can multitask, collaborate effectively across all organizational levels, and adapt to changing priorities. Proficiency with technological tools, particularly Microsoft Office (Excel, Word, PowerPoint), a passion for quality and results, and a commitment to promoting a safety culture are essential.

Requirements

2+ years of progressive and successful customer service experience.
A High School education or equivalent.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.

Nice To Haves

An appetite for learning a new industry.

Responsibilities

Provide specialized support to the Service Business tendered repair process.
Book secured Quoted Repair orders in SAP.
Initiate invoice downpayments.
Requisition parts.
Follow-up with customers.
Coordinate with Operations and customers to schedule planned repairs.
Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and customer communication.
Perform general office work and administrative tasks related to the ongoing service business of the branch.
Maintain Technician on-call Scheduler for overtime calls.
Maintain Scheduler Area Editor.
Monitor Dispatch Board.
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly.
Audit completeness and accuracy of KONECT Building Site notes.
Provide internal Technician support.
Manage Fleet Vehicles.
Assist with Invoice disputes.
Manage and order Office Supplies.
Perform reporting functions for Branch Staff Meetings.
Process utility invoices.
Additional duties as assigned.

Benefits

Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.