Service Operations Coordinator

KONE•Washington DC, DC

1d•Hybrid

About The Position

KONE Americas is seeking a Service Operations Coordinator to support their Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches. This role will initially be 100% in-office during training, eventually transitioning to a hybrid schedule, with the closest branch serving as the 'home base'. The ideal candidate thrives in a fast-paced, dynamic environment, possesses strong multitasking abilities, can collaborate effectively across all organizational levels, and is proficient with technological tools like Microsoft Office (Excel, Word, PowerPoint). A passion for quality, results, and promoting a safety culture is essential.

Requirements

2+ years of progressive and successful customer service experience.
High School education or equivalent.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.

Nice To Haves

An appetite for learning a new industry.

Responsibilities

Provide specialized support to the Service Business tendered repair process.
Book secured Quoted Repair orders in SAP.
Initiate invoice downpayments.
Requisition parts.
Follow-up with customers.
Coordinate with Operations and customers to schedule planned repairs.
Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and customer communication.
Perform general office work and administrative tasks related to the ongoing service business of the branch.
Maintain Technician on-call Scheduler for overtime calls.
Maintain Scheduler Area Editor.
Monitor Dispatch Board.
Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly.
Audit completeness and accuracy of KONECT Building Site notes.
Provide internal Technician support.
Manage Fleet Vehicles.
Assist with Invoice disputes.
Manage and order Office Supplies.
Perform reporting functions for Branch Staff Meetings.
Process utility invoices.
Perform additional duties as assigned.