Customer Service & Operations Coordinator

Cobalt Service Partners•Sacramento, CA

1d•$24 - $26•Onsite

About The Position

Cobalt Service Partners, a leading provider of automatic door and commercial entrance solutions, is seeking a Customer Service & Operations Coordinator to support our daily operations and serve as the front line of communication for our customers. In this role, you'll manage customer inquiries, assist with scheduling and dispatching, and provide administrative support to ensure seamless service delivery. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. This is a full-time, on-site role based in Sacramento, CA, Monday–Friday, Hours 7 am - 4:30 pm

Requirements

3+ years of experience in customer service, administrative support, or office coordination
Strong communication and interpersonal skills
Excellent organizational skills with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Experience with invoicing or basic accounting functions is a plus
Familiarity with ServiceTitan or similar systems is preferred
Experience in a service-based or industrial environment is a plus
Strong problem-solving skills and a proactive mindset

Responsibilities

Serve as the first point of contact for customers via phone, email, and in person
Provide exceptional customer service by addressing inquiries, scheduling service requests, and resolving issues in a timely manner
Support daily office operations including data entry, filing, and documentation management
Assist with invoicing, billing support, and light accounts payable (AP) tasks
Maintain accurate customer records and job details within internal systems
Communicate effectively with technicians, management, and internal teams to ensure smooth service delivery
Support scheduling and dispatching of service calls as needed
Handle general administrative duties and assist leadership with ad hoc projects