Service Operations Coordinator

Johnson & Johnson•Milpitas, CA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. We are searching for the best talent for Service Operations Coordinator POSITION SUMMARY Organizes key tasks for the non-technical service department as an established support individual contributor that executes tasks that are typically routine, with some deviation from standard practice. Maintains support for internal teams in the non-technical service function. Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Operates to keep high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. Observes teams' adherence to departmental timelines and objectives to track compliance and progress towards goals and relays findings to senior representatives. Assists development of non-technical processes based on analysis and feedback as needed. Adheres to environmental policy, procedures, and supports department environmental objectives.

Requirements

Minimum 3 years of relevant work experience
Customer service oriented
Attention to detail
Microsoft Office Suite (Word, Excel & PowerPoint)

Nice To Haves

Medical device industry, service and support experience (preferred)
SAP experience (preferred)
Salesforce experience (preferred)
Data analysis skill (preferred)

Responsibilities

Processing of all service-related billings (including performing account updates as necessary to ensure billing accuracy)
Supporting typically routine queries from internal/external customers regarding issues or questions related to Service.
Managing and following-up on service reporting requests and billing issues
Tracking and maintaining all installation reports and required documents for revenue recognition
Managing Service purchase requisitions/purchase orders and departmental SOPs.
Supporting field service inventory cycle counts for quarterly financial submission.
Assigning and updating work centers for field service personnel.
Creating, monitoring, and/or analyzing data to track and evaluate performance.
Providing essential reports to Service management and other Service-related support as assigned

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits