Service Operations Coordinator
About The Position
For over 80 years, Betz Pools Ltd. has been a trusted leader in custom pool and spa design, installation, renovation, and service across Canada. We are guided by our CLEAR core values: Communication, Learning, Engagement, Accountability, and Respect. We are looking for a Service Operations Coordinator to help ensure our service operations are efficient, accurate, and well-coordinated. In this role, you'll work closely with operations, field teams, and customer support to track completed service work, maintain accurate records, coordinate follow-ups, and provide valuable operational insights that help drive business success.
Requirements
- Experience in operations, administration, customer service, logistics, or field service support.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Comfortable working with data, reports, and operational systems.
Nice To Haves
- Experience with NetSuite or similar ERP/service management software is considered an asset.
Responsibilities
- Reviewing completed service work to ensure accuracy and completeness.
- Tracking operational follow-ups and helping ensure nothing falls through the cracks.
- Supporting route planning and workload management by identifying trends and potential capacity issues.
- Maintaining accurate operational records and documentation.
- Assisting with reporting and analysis to help improve operational efficiency.
- Supporting contractor and field service coordination.
- Monitoring shared mailboxes, assisting with customer inquiries, and processing sales orders.
- Escalating service concerns and coordinating solutions with the appropriate teams.
Benefits
- Work with a collaborative and supportive team.
- Make a direct impact on operational efficiency and customer satisfaction.
- Opportunities to contribute ideas and process improvements.
- Stable, growing organization with a strong team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
