Service Operations Coordinator

Anaergia•Carlsbad, CA

5d•Onsite

About The Position

The Service Operations Coordinator will play a vital role in supporting the project execution team and service operations across North America, based in Carlsbad, CA. The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel, vendors, and customers in scheduling work orders and resources to perform on-site routine services, including installation, maintenance, and repairs. Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards. Key responsibilities include coordinating and preparing service reports and invoices. The Service Operations Coordinator will also assist the team and help drive continuous improvement in project and service planning processes. Strong analytical and organizational skills, attention to detail, and effective communication are essential for success in this role.

Requirements

Strong organizational and time management skills
Customer relationship management
Strong analytical abilities
Effective communication skills
Demonstrated ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office
Proficiency in Microsoft Project
ERP systems preferred (Dynamics)
Detail-oriented with a high level of reliability and follow-through
Collaborative and adaptable to cross-functional teams
Ability to coordinate technical resources across multiple projects
3-5 years minimum with strong field service, construction, manufacturing, industrial services, energy, or engineering support experience.

Nice To Haves

ERP systems (Dynamics) preferred

Responsibilities

Schedule and coordinate field assignments for technicians across active projects and operating facilities.
Communicate with clients and contractors regarding site access, job requirements, and timing.
Prepare and oversee proposals including but not limited to service, parts, and engineering support.
Develop, document, and maintain department SOPs (standard operating procedures).
Maintain detailed documentation related to projects, service requests, proposals, field reports, and inventory management.
Identify potential risks, proactively anticipate obstacles, and implement corrective actions to prevent project and service delays.
Prepare reports and updates to reflect the status and plan, ensuring issues are satisfactorily resolved.
Assist in resource allocation to support project and service execution effectively.
Communicate scheduling impacts and changes to stakeholders.
Address and respond to inquiries from clients, team members, and external partners in a timely, professional manner.
Assist with general administrative tasks to support the ongoing projects.