Service Operations Coordinator
About The Position
Bruni & Campisi has an exciting opportunity for a Service Operations Coordinator! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, coordination, and problem-solving are key. In this role, you’ll play a vital part in keeping our daily service operations running smoothly by scheduling and dispatching technicians, managing and adjusting daily schedules, optimizing routes, and coordinating communication between customers and our field service team. You’ll help ensure technicians are positioned for success while providing customers with a seamless and positive service experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re ready to take ownership of a fast-moving schedule, support a high-performing service team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!
Requirements
- Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
- Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
- Strong verbal and written communication skills to interact with technicians, customers, and leadership.
- Ability to think critically, anticipate challenges, and make sound decisions under pressure.
- Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
- Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.
Nice To Haves
- HVAC or service industry preferred experience.
- ServiceTitan or similar platforms preferred experience.
Responsibilities
- Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
- Manage Real-Time Schedules: Monitor technicians’ start, departure, and end times; adjust schedules throughout the day to maximize efficiency and productivity.
- Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
- Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
- Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
- Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
- Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
- Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
- Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
- Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.
Benefits
- Medical, Dental, and Vision Insurance
- 401(K) with Company Match
- Company-Paid Long-Term Disability & Life Insurance
- Voluntary Short-Term Disability & Life Insurance
- Paid Time Off: Vacation, holidays, and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
