Service Operations Coordinator

Levitt-Safety • Edmonton, AB

12d • CA$58,000 - CA$65,000 • Hybrid

About The Position

Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions. This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule.

Requirements

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Comfortable working with multiple systems and technology platforms
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and manage urgent service requests
• Positive attitude, strong teamwork skills, and willingness to learn

Nice To Haves

• Experience scheduling technicians or coordinating service work is an asset
• Highly organized with strong attention to detail and ability to manage multiple priorities

Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Benefits

• Annual salary range 58-65K
• Paid vacation
• Flex days
• Other time off benefits
• Comprehensive health benefits, including medical, dental, vision & EAP for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Paid training
• A company culture based on our Face of Levitt-Safety Fundamentals and family values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed