Field Service Operations Coordinator

Aquafinity•Jupiter, FL

1d•Onsite

About The Position

Field Service Operations Coordinator Location: Jupiter, FL Pay: $26–$27 per hour Job Type: Full-Time Drive the Operations Behind Exceptional Field Service Aquafinity is seeking a Field Service Operations Coordinator to play a critical role in managing scheduling, logistics, and communication for our field service teams. While our technicians deliver service in the field, this role ensures everything behind the scenes runs smoothly, efficiently, and on time. If you have experience in service coordination, dispatch, scheduling, or operations support and thrive in a fast‑paced environment where attention to detail matters, this is a strong opportunity to grow with a respected, service‑driven organization.

Requirements

Strong organizational and time‑management skills
Ability to manage multiple priorities in a fast‑paced service environment
Clear, professional communication skills (phone, email, internal teams)
Experience coordinating field service, dispatch, scheduling, or operations workflows
Comfortable working with technical teams and understanding service scope
High attention to detail with consistent follow‑through
Proficient in Microsoft Word, Excel, and Outlook
High school diploma or equivalent required
2–3 years of experience in service coordination, dispatch, operations, or a similar role

Nice To Haves

Associate degree preferred
Experience using service management software, CRM, ERP, or scheduling systems preferred

Responsibilities

Schedule and coordinate daily, weekly, and long‑term service work for Field Service Technicians
Optimize technician routing and maintain accurate service calendars
Serve as a primary point of contact for customers, providing scheduling updates and service support
Coordinate closely with Service, Sales, Accounting, and Field Operations teams
Manage parts, materials, and job readiness for scheduled service work
Respond to and coordinate urgent or emergency service requests
Maintain accurate service records, customer notes, and documentation within CRM/ERP systems
Communicate scheduling changes clearly to customers and technicians
Ensure service orders are completed within established timelines
Generate job status, scheduling, and workload reports as needed
Review service orders and coordinate with subcontractors or external partners when required
Adapt quickly to shifting priorities and support overall service operations