Customer Service & Operations Coordinator

Aptyx • Kent, OH

1d

About The Position

The Customer Service & Operations Coordinator supports daily customer service, order processing, and operational activities within a fast-paced, regulated manufacturing environment. This role plays a key part in ensuring accurate order entry, work order management, and compliance documentation, while partnering cross-functionally with operations, quality, and leadership teams. This position is ideal for someone who is detail-oriented, organized, and interested in growing their career into broader business and financial operations over time.

Requirements

• 2+ years of experience in customer service, order entry, or administrative support in a manufacturing or operations environment preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills

Nice To Haves

• Experience with ERP systems (SAGE or similar) is a plus
• Familiarity with compliance documentation (USMCA, REACH, RoHS, Conflict Minerals) is a plus

Responsibilities

• Serve as a primary point of contact for customer inquiries, providing timely and professional support
• Process and manage order entry, ensuring accuracy and completeness
• Maintain and update part number (PN) lists and customer records
• Perform end-of-day (EOD) invoices and ensure all transactions are completed accurately
• Create, release, and track work orders (WO) in alignment with production schedules
• Assist with posting and maintaining work order activity in internal systems and tracking spreadsheets
• Support work order processing within SAGE or applicable ERP systems
• Support customer and regulatory compliance documentation, including: USMCA, REACH/RoHS, NAFTA, Conflict Minerals
• Prepare and route documentation for internal review and approval prior to submission
• Ensure all records meet internal quality standards and customer requirements
• Coordinate new product quoting requests and route for internal review
• Update pricing and quotes for established products, ensuring approvals are obtained prior to release
• Conduct research related to customer or product-specific requirements as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed