Service Mobile Technician Automotive Dealership

SAM PACK FORD COUNTRY OF LEWISVILLE•Lewisville, TX

10d

About The Position

Pack Auto Group is hiring a Service Mobile Technician to perform automotive repair and maintenance work according to repair orders and dealership and factory standards. The technician travels to customer locations to complete repairs, diagnoses vehicle issues, communicates with customers and dealership staff, and documents work performed and recommended. The role also involves maintaining equipment and a clean, safe work area, keeping up with manufacturer information and training, and complying with applicable regulations.

Requirements

High school diploma or equivalent.
Knowledge of all aspects of automotive repair and maintenance.
Ability to learn quickly and work as a team player.
Excellent written and verbal communication skills.
Strong customer service skills.
Computer skills and willingness to learn new systems or processes.
Ability to operate electronic diagnostic equipment.
Valid driver's license and a clean driving record acceptable under company policies.
ASE certificate.
Willingness to submit to a background check and drug screen before employment.

Responsibilities

Perform work outlined on repair orders efficiently and accurately in accordance with dealership and factory standards.
Diagnose vehicle problems based on customer complaints and inspections.
Travel to customer locations to perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts when required for warranty work or requested by the customer.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Immediately inform the service advisor if additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Road-test vehicles.
Participate in manufacturer-sponsored training programs, schools, and events.
Keep abreast of manufacturer technical bulletins.
Install optional equipment specified by the customer or dealer.
Report machinery defects or malfunctions to a supervisor.
Keep the shop area neat and clean.
Maintain and account for dealership-owned tools and manuals, returning them to their proper place and condition.
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely.
Immediately report safety issues to management.
Perform other tasks as assigned.