Service Manager

Leeds West Groups•Yukon, OK

20d•$18 - $25•Onsite

About The Position

The Service Manager leads the daily operations of the automotive service department while supporting and collaborating with the Store Manager. The role requires professional integrity, leadership, business acumen, extensive automotive industry knowledge, and a commitment to quality work, exceptional customer service, and achieving business goals. The Service Manager exercises discretion and independent judgment on matters with significant impact on business operations. The position manages service scheduling, staffing, workflow, customer satisfaction, parts and inventory, expenses, payroll, safety, and facility opening and closing procedures. It monitors performance indicators and develops strategies to improve customer retention, growth, sales, and profitability. The Service Manager is the primary customer contact for service inquiries, estimates, and concerns, and supports high-quality repairs and effective resolution of customer issues. The role has direct supervisory responsibility for service employees, including directing, training, mentoring, evaluating, and disciplining staff; contributing recommendations on employment status changes; and fostering an inclusive, cohesive team. It is a full-time, salaried, overtime-exempt, onsite role requiring at least 50 hours per week. Business operations run Monday through Saturday and Sunday at various locations; hours and days may vary, and frequent weekend work and long hours are regularly required. The role requires up to 25% travel between local stores, with less than 5% overnight travel unless assigned.

Requirements

At least 18 years of age.
Active, unrestricted driver's license; must pass an MVR check and maintain a clean driving record.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check.
Strong integrity and people-management skills.
Strong analytical, decision-making, problem-solving, active-listening, communication, interpersonal, supervisory, diplomacy, and leadership skills.
Strong sales and customer-service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational, attention-to-detail, and time-management skills.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities and multiple tasks, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; frequently lift and carry parts and equipment weighing up to 50 pounds or more; work long hours in a fast-paced environment; and use hand-eye coordination and manual dexterity with adequate vision, hearing, and speaking abilities.
Compliance with PPE, uniform, and OSHA safe-workplace requirements.

Nice To Haves

Bachelor's degree in business management or a related field.
At least three years of managerial experience.

Responsibilities

Manage daily service department operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and on time in compliance with company, safety, and industry standards.
Monitor and analyze KPIs to assess department performance and identify improvement opportunities.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver customer service, manage customer interactions and communications, apply promotions and discounts, promote financing, ensure quality repairs, conduct follow-ups, seek customer reviews, and resolve concerns and complaints promptly.
Serve as the primary customer contact for service inquiries, estimates, and concerns.
Manage parts inventory, procurement, and supplier relationships to maintain adequate stock and timely parts availability.
Monitor parts pricing, margins, and usage trends to improve inventory management and profitability.
Manage and control inventory, shrinkage, costs, expenses, P-Card use, payroll, and injury and damage claims in support of business objectives and budgets.
Act as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to after-hours alarms and security concerns.
Reduce workplace safety concerns, injuries, and damage through training, enforcement, and compliance with OSHA and company safety policies and industry practices.
Ensure test drives comply with company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe workplace in accordance with company policies and OSHA regulations.
Keep current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, budgets, and directives.
Direct, train, develop, mentor, support, evaluate, and discipline service employees; recommend hiring, firing, advancement, promotion, or other employment-status changes.
Foster an inclusive and cohesive team culture that supports employee development, business goals, and customer service.
Implement and enforce leadership and business initiatives, policies, procedures, and programs through meetings, training, and audits.
Manage service employee workflow, work quality, and schedules.
Perform other duties as assigned.