Service Manager

EquipmentShare•Belleville, IL

7d•$75,000 - $105,000•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Belleville, Illinois. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The role uses service data to identify root causes and corrective actions for equipment problems. The position also involves overseeing the quality and performance of equipment mechanics and service personnel, scheduling repairs for customer- and company-owned rental equipment, maintaining customer relationships, and promptly responding to customer inquiries and concerns. The Service Manager supports employee training and development and helps maintain a safe work environment. The stated salary range is $75,000–$105,000 per year; final compensation may vary based on factors including experience and location. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Strong customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is also contingent on passing a background check.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience and/or a background in the construction industry is preferred.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Create, assign, and monitor work orders using company technology.
Track machine service intervals and order parts.
Diagnose equipment issues and determine root causes and corrective actions.
Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain customer relationships and keep customers informed about services that may help their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.