Service Manager

Tolin Mechanical Systems Company • Phoenix, AZ

13d • $75,000 - $95,000 • Onsite

About The Position

Tolin Mechanical is seeking an experienced Service Manager for its Phoenix Branch. The Service Manager leads teams in delivering customer service, meeting client needs and commitments, and ensuring profitable execution of assigned maintenance and project work with a focus on client retention. The role ensures work complies with applicable state, local, and federal requirements and company safety standards, while following consistent management procedures and operating ethically. The Service Manager also manages the financial health of the business unit, balancing customer satisfaction with project financial results.

Requirements

• At least 3 years of service management experience in facilities, HVAC, or energy/sustainability services.
• Associate degree; a technical focus is preferred.
• At least 18 years of age.
• High school diploma or GED.
• Strong written and verbal English skills.
• Valid driver's license and a driving record in good standing.
• Excellent logistics, communication, and management skills.
• Professional image.

Nice To Haves

• Business-to-business sales experience.
• Knowledge of the business environment in the Phoenix region.
• Associate degree with a technical focus.

Responsibilities

• Manage projects, schedules, and assets.
• Manage costs, billings, and collections.
• Maintain profitability goals and positive cash flow.
• Evaluate contractual scopes of work.
• Analyze financial reports and proactively address issues.
• Prepare cost estimates and support sales proposals and negotiations.
• Manage and mitigate financial risks.
• Lead teams to meet client needs and commitments while delivering exceptional customer service.
• Ensure work complies with legal requirements, company safety standards, and management procedures.

Benefits

• Incentive plan paid as a percentage of maintenance agreement profitability.
• Medical, dental, and vision plan.
• Life insurance.
• Long-term disability coverage.
• Flexible spending accounts.
• 401(k) plan.
• Profit sharing based on company performance.
• Tuition reimbursement.
• Car allowance.
• Company cell phone.
• Gas card.
• Paid holidays.
• Paid time off.
• Professional training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree