Service Manager

Midwest Transit Equipment, Inc - Marshall•Marshall, MI

42d•Onsite

About The Position

Midwest Transit Equipment, Inc. seeks a Full-Time Service Manager for our Marshall, MI location. For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world. We are looking for a Service Manager to provide a vital communication link between the service department and other departments in the company. Proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfaction, as well as positively contributes to the business performance and overall company profitability.

Requirements

Minimum of 5 years technical experience in the medium/heavy duty truck industry
Must be able to understand, communicate, and evaluate all vendor and International Warranty guidelines, approval processes and policies
Must be a team player with a strong sense of commitment to the customer
Must be self-motivated
Must be flexible and adapt to change readily
Must have superior problem solving skills
Good organizational skills
Strive for respect and facilitate teamwork within the department
Experience meeting Key Performance Indicators

Nice To Haves

Valid Class “A” CDL preferred

Responsibilities

Manage and plan the daily operations of the service department, working with and acting on deviations.
Understanding and ensuring compliance with all vendor policies and warranty procedures
Maintaining high quality service repairs to minimize comebacks
Investigating the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs and quality workmanship
Develop and manage customer relationships ensuring that customers’ needs are met, and services are developed to meet the future needs of the customer.
Contacting customers regarding any additions or changes to the repair of their vehicle, if required
Explaining cost and time requirements in detail, and getting the proper authorization before any additional repairs are made
Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role
Providing on-the-job technical support for technicians as required and assisting in the development of their technical skills and abilities
Ensuring all repairs are documents, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to submission for closing
Ensuring that all vehicles are road tested when required and that the repairs were completed correctly
Reviewing and signing off an all completed repair orders noting technician comments, technician sign off, repair completion and road test completion
Understanding and keeping abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, and EPA
Maintain a safe and clean work environment
Attend all Safety Committee meetings
Under the guidance and assistance of the Operations Manager and Human Resources, discipline of Service Department employees up to and including termination of employment
Assist with the hiring process of Service Department employees
Enforce all Company policies and procedures
Lead and motivate the service department personnel
Develop the service business by following set budget and operational targets and taking measures in order to achieve set targets
Create and foster environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development