Service Manager

D2B Groups • Horsham, PA

7d

About The Position

D2B Groups is partnering with a heavy equipment dealership seeking a Service Manager. The manager is responsible for shop safety, technician productivity, repair quality, uptime for customer and company units, and department profitability. The role manages technicians, service advisors, and shop support staff, and serves as the primary service contact for key customers and OEM partners.

Requirements

• At least 5 years of experience in heavy-duty truck or equipment service, including at least 2 years supervising a shop or service team.
• Strong hands-on knowledge of diesel engines, drivetrains, hydraulics, electrical systems, and electronic diagnostics.
• Proven record of managing a department budget and meeting labor, productivity, and gross profit targets.
• Experience with dealer or shop management software.
• Clear communication with customers, technicians, and senior leaders.
• High school diploma or GED.
• Valid driver's license with a clean driving record.

Responsibilities

• Oversee shop performance.
• Manage financial performance, including department budgets and targets.
• Provide customer service and act as the main service contact for key customers.
• Lead technicians, service advisors, and shop support staff.
• Partner with parts suppliers and vendors.
• Own shop safety, technician productivity, repair quality, and uptime for customer and company units.
• Coordinate with OEM partners.

Benefits

• $105k base salary plus bonus.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Holidays and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED