Service Manager (Will Train)

Orkin LLC•Culpeper, VA

About The Position

Orkin is hiring a Service Manager to lead a service operation after completing paid training. The role combines technical knowledge, customer service, and leadership to ensure high-quality pest-control service and customer satisfaction. The Service Manager develops and motivates the service team, supports business growth, and may participate in community service projects. No industry experience is required; Orkin provides an award-winning training program and the tools and technology needed for the role. The position involves substantial interaction with customers and employees, field work, and responsibility for service quality, safety, team development, and operational efficiency. Compensation is $60,000–$70,000 per year, with a company vehicle and gas card, company-provided iPhone and iPad, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Valid driver's license.
Ability to obtain an appropriate pesticide license or certification if required; the company pays for this.
Ability to work independently in the field and interact with clients.
Ability to safely use a ladder within the manufacturer's weight capacity.
Ability to occasionally lift and carry up to 50 pounds.
Ability to access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to wear personal protective equipment, sometimes including an OSHA-compliant respirator.
Willingness to work in different weather conditions.

Responsibilities

Lead the service operation after completing paid training.
Motivate the service team to provide high-quality service while prioritizing safety.
Conduct all interactions with customers and coworkers professionally and with integrity.
Assist with recruiting service-team members.
Train and develop Orkin Pros through hands-on management.
Lead training meetings.
Oversee the Orkin Pro Ride-A-Long program.
Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
Support the team's adoption of new products, services, and technology.
Monitor scheduling, routing, and inventory to improve efficiency and productivity.
Support community service projects.