Service Manager (Will Train)

Orkin LLC • Boston, MA

3d

About The Position

Orkin’s Service Manager leads a service operation after completing paid training. The role focuses on quality control, customer satisfaction, and developing a high-performing service team. The Service Manager combines technical knowledge and interpersonal skills to build customer trust, support business growth, and deliver excellent service. No pest-control industry experience is required to start; Orkin provides an award-winning training program and the company will pay for required pesticide licensing or certification. The role includes customer and employee engagement, independent field work, and participation in community service projects.

Requirements

• High school diploma or equivalent.
• Ability to obtain the appropriate pesticide license or certification if required.
• Ability to work independently in the field and interact with clients.
• Meet physical job requirements and safely perform job duties, with or without accommodations.
• Safely use a ladder within the manufacturer’s weight capacity.
• Lift and carry up to 50 pounds.
• Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas; ability to climb or balance and stoop, kneel, crouch, or crawl.
• Wear personal protective equipment, which may include an OSHA-compliant respirator.
• Willingness to work in different weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide world-class service.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and outstanding customer service.
• Monitor scheduling, routing, and inventory to drive efficiency and productivity.
• Support business growth and success.
• Participate in community service projects.

Benefits

• Company vehicle with gas card.
• Opportunities for quarterly and annual bonuses.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Paid training and an industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Potential to earn an annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED