Service Manager (Will Train)
About The Position
Orkin is hiring a Service Manager to lead a service operation after completing paid training. The role combines service quality control, customer care, and team leadership. The manager trains and develops Orkin Pros, supports operational efficiency, and helps ensure customers receive professional, empathetic service. No pest-control industry experience is required to start; Orkin provides an award-winning training program and the tools and technology needed for success. The position offers career growth in a recession-resistant industry and opportunities to participate in community service projects.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- Ability to obtain an appropriate pesticide license or certification if required; the company pays for it.
- Ability to work independently in the field and interact with clients.
- Ability to safely perform the physical job duties with or without accommodations, including ladder use, occasional lifting and carrying up to 50 pounds, accessing confined or elevated spaces, and wearing required personal protective equipment.
- Willingness to work in different types of weather conditions.
Nice To Haves
- Proven leadership skills.
- Service-oriented mindset and ability to build customer loyalty and trust.
- Strong communication and interpersonal skills, including empathy.
- Commitment to safety, professionalism, integrity, accountability, teamwork, and continued learning.
Responsibilities
- Lead an entire service operation upon completion of paid training.
- Motivate the service team to provide excellent service while prioritizing safety.
- Maintain professionalism and integrity in interactions with customers and coworkers.
- Assist with recruiting talent for the service team.
- Train and develop Orkin Pros through hands-on management.
- Lead training meetings and oversee the Orkin Pro Ride-A-Long program.
- Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
- Support the team in adopting new products, services, and technology.
- Monitor scheduling, routing, and inventory to improve efficiency and productivity.
- Participate in community service projects.
Benefits
- Company vehicle with gas card
- Competitive earnings; stated compensation range is $65,000 to $75,000 per year
- Company-provided iPhone and iPad with sales software
- Medical insurance
- Dental insurance
- Vision insurance
- Maternity insurance
- Life insurance
- 401(k) plan with company match
- Employee stock purchase plan
- Paid time off
- Paid holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Paid, comprehensive training program
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
