Service Manager (Will Train)

Orkin LLC • Hampton, VA

5h

About The Position

Orkin’s Service Manager leads a service operation and develops a team of Orkin Pros to deliver high-quality pest-control service. After completing paid training, the manager oversees daily service operations, supports customer satisfaction and business growth, and balances technical knowledge with empathetic customer service. The role involves substantial interaction with customers and employees, hands-on team development, and a focus on safety, professionalism, integrity, and innovation. Orkin provides training, tools, and technology; prior industry experience is not required.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Ability to work independently in the field and interact with clients.
• Meet physical job requirements and safely perform duties with or without accommodations.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to provide high-quality service while prioritizing safety.
• Conduct oneself professionally and with integrity when interacting with customers and coworkers.
• Assist with recruiting talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Competitive earnings and a company vehicle with gas card.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid time off and paid holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Paid, comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED