Service Manager

Mobility Works•Nashville, TN

27d•$50,000 - $55,000

About The Position

MobilityWorks is seeking a Service Manager to support its mission of providing wheelchair-accessible vehicles and promoting mobility, independence, and personal freedom for individuals with disabilities. The role oversees production, service, and maintenance scheduling; coordinates production jobs with the sales team; reviews installation files; manages customer interactions and service documentation; monitors stock units and labor records; ensures OSHA compliance; and leads monthly service meetings. The position operates Monday through Friday, from 8 AM to 5 PM, with no late nights or weekends.

Requirements

High school diploma or GED.
2–3 years of experience in automotive repair management.
Proficiency in electrical and/or automotive wiring.
Exceptional customer service skills and prior experience in customer service.

Nice To Haves

Military veterans are strongly encouraged to apply.

Responsibilities

Review the schedule in Salesforce daily.
Schedule all production, service, and maintenance tasks.
Coordinate incoming production jobs with the sales team and notify them about scheduling, delivery, and installation demonstrations.
Review files before installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
Document serial numbers in files and complete required warranty cards during production.
Manage customer write-ups and interactions, including pre-printing orders using the service scheduler.
Monitor stock units and post labor times daily in DSI for ongoing jobs.
Ensure compliance with OSHA requirements and participate in audits.
Schedule and conduct monthly service meetings with technicians and the general manager.