Service Manager

Mission Rock Residential LLC • Phoenix, AZ

23d • $28 - $30 • Onsite

About The Position

The Service Manager (Maintenance) performs and oversees the assigned property’s day-to-day maintenance operations, ensuring the property’s physical condition meets company standards and applicable laws. The role coordinates maintenance work, supervises and develops the maintenance team, handles repairs and inspections, manages vendor relationships, and responds to after-hours emergencies on a rotating basis. The position is located at Crestone at Shadow Mountain in Phoenix, Arizona.

Requirements

• Comprehension of federal fair housing laws and applicable local housing provisions.
• Ability to understand and work within budgetary guidelines.
• Knowledge of general property repairs, potentially including HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structures, and appliances.
• Must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Responsibilities

• Schedule, monitor, and/or perform preventative maintenance at the assigned property.
• Coordinate the day-to-day maintenance operations of the property.
• Direct and supervise maintenance team activities, including preparing schedules, assigning and delegating tasks, monitoring workflow and progress, reviewing work for timeliness and accuracy, and appraising performance.
• Train and coach maintenance team members.
• Diagnose problems and perform repairs and general maintenance, including HVAC, electrical, plumbing, swimming pool (if applicable), carpentry, drywall, exterior structures, and appliances.
• Conduct daily property inspections and maintain property cleanliness in partnership with the team.
• Manage vendor and contractor relationships, including obtaining and completing quality control.
• Complete unit turns, painting, drywall, and repairs for normal wear and tear.
• Respond to after-hours on-call emergencies on a rotation basis.

Benefits

• Bonus opportunity, depending on position eligibility.
• Generous paid time off, including 13 paid holidays, a Floating Holiday, a Volunteer Day, accrued sick time, and 15 vacation days (120 hours) in the first year.
• Housing discount program, subject to availability and prior ownership group approval.
• 401(k) retirement plan with company match.
• Medical, dental, and vision coverage, plus an HSA with employer contribution and FSA options.
• Employer-sponsored short-term and long-term disability coverage.
• Company-paid life insurance.
• Optional critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed