Service Manager

Hy-Vee, Inc.•Milan, IL

16d•$17 - $21•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across all store departments to keep the store running smoothly and ensure customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and assisting wherever needed in the store. The Service Manager leads and develops employees, supports a collaborative and customer-focused culture, and may perform work at any job level. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those reporting to the listed roles or as designated by the Store Director. This is an hourly role in a fast-paced retail store environment, with night and weekend shifts required. The anticipated starting wage is $16.50 to $20.60 per hour, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to safely use sharp knives and blades for food preparation where applicable to the role.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

Two or more years of similar or related work experience preferred.
Ability to work in duties involving exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment where applicable to the role.

Responsibilities

Provide prompt, friendly customer service and make customers' visits positive.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education on policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries, ensure product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.