Service Manager

Bridgestone•Fairview Heights, IL

14d

About The Position

The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role involves selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. The manager also oversees service workflows, customer interactions, store operations, and sales activities.

Requirements

High school diploma or equivalent.
Four years of auto service technical experience.
One year of service manager or service writer experience.
Problem-solving skills for handling customer complaints.
Ability to manage inventory, scheduling, and equipment maintenance.
Ability to lead and coach others.
Teammate, customer-service, and communication skills.
Ability to recruit and select technicians according to store requirements.
Willingness to continue education and stay current with automotive repair issues.
Valid automotive driver's license at all times to test-drive customers’ vehicles.

Nice To Haves

Two-year degree or equivalent.

Responsibilities

Assign and schedule work duties for auto service staff according to individual skill levels.
Serve customers’ automotive service needs.
Oversee hiring and training of an effective auto service team.
Support high teammate retention.
Maintain compliance with quality standards.
Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
Provide the front of the shop with insights that support product and service sales and revenue generation.
Assist with purchasing parts, materials, and equipment.

Benefits

Medical, dental, and vision coverage starting on the first day for all teammates.
Paid vacation and holidays.
On-the-job training and company-funded ASE certifications.
Flexible work schedule.
401(k) match.
On-demand pay program.
Formal training and performance incentives.
Competitive healthcare packages for full-time and part-time employees.
Professional development resources and regular mentorship.
Supportive onboarding experience.