Service Manager

United Ag & Turf•Marshall, TX

About The Position

United Ag & Turf is a John Deere dealership serving customers in commercial, construction, agricultural, and consumer industries across Texas, Oklahoma, Arkansas, and New Mexico. The Service Manager manages dealership service operations to maximize return on investment by optimizing department processes and ensuring internal and external customer satisfaction. The role grows profitable service labor sales, controls expenses, and attracts, retains, and engages department personnel. The manager develops department goals, budgets, and marketing plans aligned with organizational objectives; oversees service processes and promotional events; ensures warranty and Product Improvement Program claims are submitted on time; assigns work according to employees’ skills; reviews work orders before billing; maintains departmental tools, equipment, and vehicles; and manages recruiting, staffing, and employee development for direct reports. The work environment may involve fumes or airborne particles, moving mechanical parts, vibration, extreme heat or cold, and loud noise. The role routinely uses office equipment and also requires hand tools and forklifts. The employee must be able to perform essential job functions with or without reasonable accommodation.

Requirements

At least 3 years of experience in Service Department operations.
Ability to use standard desktop applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Familiarity with John Deere and competitive products.
Basic understanding of financial principles related to Service Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High school diploma or equivalent experience.

Responsibilities

Develop, communicate, enforce, and monitor Service Department processes to ensure internal and external customer satisfaction.
Create annual Service Department goals and budgets aligned with organizational financial and operational objectives.
Develop and execute a Service Department marketing plan and monitor monthly progress toward departmental goals.
Coordinate customer clinics, field days, and related promotional events.
Submit service warranty and Product Improvement Program claims within required timeframes to receive maximum credit.
Schedule and assign jobs and work areas to Service Department employees according to their skills and knowledge.
Review work orders for completeness and accuracy before customer billing.
Ensure departmental tools, equipment, and vehicles are in good working order.
Manage recruiting, staffing, and employee development activities for employees reporting to this position.