Service Manager

Suntex Marina Investors, LLC • Canyon Lake, TX

3d

About The Position

The Service Manager promotes department service and repair sales and manages team members’ daily workloads, project scheduling, and the daily service operations at all sites, including service administration and purchasing. The role interacts with vendors and subcontractors used in regular business activity and seeks to improve purchasing power and sell-through margins.

The position directly supervises service technicians, service administration staff, yard and general labor, and subcontractors used by the site. A bachelor’s or advanced degree in engineering or project management is desired. The role calls for five to ten years of related progressive experience and/or training, or an equivalent combination of education and experience. Factory OEM training and certification are a plus. The manager must be comfortable in a sales-driven environment requiring both inside and outside efforts to achieve goals.

The position involves lifting, carrying, pushing, and pulling up to 30 pounds independently; climbing stairs indoors and outdoors in varied weather; and a flexible schedule that includes weekends and holidays during the busy season.

Requirements

• Five to ten years of related progressive experience and/or training, or an equivalent combination of education and experience.
• Ability to work comfortably in a sales-driven environment requiring both inside and outside efforts to achieve goals.
• Ability to independently lift, carry, push, and pull up to 30 pounds.
• Ability to climb stairs indoors and outdoors in varied weather conditions, including rain, wind, and heat.
• Flexible schedule that includes working weekends and holidays during the busy season.

Nice To Haves

• Bachelor’s or advanced degree in engineering or project management.
• Factory OEM training and certification.

Responsibilities

• Promote service and repair sales for the department.
• Manage team members’ daily workloads and project scheduling, and supervise daily service operations across all sites, including service administration and purchasing.
• Interact with vendors and subcontractors used during regular business activity and seek to improve purchasing power and sell-through margins.
• Schedule and coordinate the activities of all service crew members.
• Develop service team skillsets and training programs, and provide hands-on mentoring when required.
• Monitor team performance, production, efficiency, and quality metrics to ensure goals are met and support team quality and training efforts.
• Ensure adherence to departmental and/or operations policies, procedures, and practices.
• Directly supervise service technicians, service administration staff, yard and general labor, and subcontractors utilized by the site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed