Service Manager

EquipmentShare•Midland, TX

4d•Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Midland, Texas, in Advanced Solutions. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees service operations for customer- and company-owned rental equipment. The role uses EquipmentShare’s technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues using data from many makes and models. The position is scheduled Monday through Friday, 7:00 a.m. to 5:00 p.m.

Requirements

Industry knowledge in the rental industry or a related construction field; ideally three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to the fast pace of a growing company and quickly learn and stay up to date on EquipmentShare products and services.
Ability to compete while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive role is also contingent on passing a 10-panel drug screen.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Preference given to applicants with construction industry experience or background.

Responsibilities

Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Use technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues.
Maintain and nurture customer relationships to support satisfaction and keep customers informed about ways EquipmentShare can help their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.