Service Manager

Orkin LLC•New Berlin, WI

14d

About The Position

The Service Manager leads Orkin’s service operation and ensures customers receive high-quality, empathetic service. After completing paid training, the manager develops and motivates the service team, supports business growth, and balances technical knowledge with strong interpersonal skills. The role includes extensive interaction with customers and employees, as well as participation in community service projects. Orkin provides training, tools, and technology to support success.

Requirements

At least two years of lead experience.
High school diploma or equivalent.
Valid driver's license.
Ability to coach and mentor employees with varying levels of experience.
Ability to work independently in the field and interact with clients.
Ability to solve problems tactfully and professionally and think quickly and efficiently.
Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
Meet physical job requirements and safely perform job duties with or without accommodations.

Nice To Haves

Field Service experience is highly preferred.

Responsibilities

Lead the service operation upon completion of paid training.
Motivate the service team to provide high-quality service while prioritizing safety.
Conduct oneself professionally and with integrity when interacting with customers and coworkers.
Assist with recruiting talent for the service team.
Train and develop Orkin Pros through hands-on management.
Lead training meetings.
Oversee the Orkin Pro Ride-A-Long program.
Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
Support the team in adopting new products, services, and technology.
Monitor scheduling, routing, and inventory to improve efficiency and productivity.
Support community service projects.