Service Manager

DOBBS TIRE & AUTO CENTERS•Sauget, IL

18d•$62,000 - $106,000•Onsite

About The Position

Driven by Dobbs is a multi-market automotive service organization formed by Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire and automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, and team wellbeing. The Service Manager in Training learns and supports service and repair responsibilities in a single-unit retail store. Working closely with store leadership, this role develops the skills to manage service and repair operations while helping ensure quality, timely work, safety, and employee-management standards. The role requires technical knowledge across vehicle makes and models, a strong focus on customer satisfaction, and a commitment to achieving results. The position may require a flexible schedule, including early mornings, evenings, and weekends, to meet customer demand.

Requirements

At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
Strong technical knowledge of automotive repair standards, tools, and processes.
Valid driver's license.
Commitment to safety and adherence to safety procedures, including proper use of personal protective equipment.
Strong work ethic and commitment to results.
Ability to work effectively in a team and adapt to diverse team members.
Ability to perform in a fast-paced, high-volume environment.
Excellent verbal and written communication skills.
Strong time management, accountability, and prioritization skills.
Ability to stay organized, solve problems, and find solutions.
Self-motivated, goal-oriented, and driven to accomplish department goals.
Strong critical thinking and attention to detail.
Customer-centric approach and ability to build relationships.
Proficiency in Microsoft Office, including Outlook and Teams.
Ability to meet flexible schedule requirements, potentially including early mornings, evenings, and weekends.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Previous experience supporting or mentoring technicians.
Proficiency in the VAST point-of-sale system is strongly preferred.

Responsibilities

Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
Partner with the Store Manager to learn how to interview, select, and train service technicians.
Assist in evaluating technician knowledge, skills, and performance, and provide input on development, promotions, merit, and discipline recommendations.
Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
Assist with overseeing and assigning daily work orders, including the time, tools, materials, and equipment required.
Learn to provide technical expertise and diagnostic support for general and complex service requests across vehicle makes and models.
Support and suggest technical training to improve the skills of service technicians at all levels.
Assist in overseeing safe shop operations and the proper working order of tools and equipment; support ordering replacements or repairs upon budget approval.
Ensure adherence to company policies, procedures, and safety standards.
Maintain store cleanliness, organization, and inventory management standards.
Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
Help ensure exceptional customer service and assist with prompt resolution of escalated concerns.
Support management of shop inventory needs, including tools, materials, and equipment.
Help lead a culture of safety, accountability, and operational excellence in partnership with the Store Manager.
Perform other position duties as directed by leadership.