Service Manager

Orkin LLC • Fenton, MO

5h

About The Position

Orkin’s Service Manager leads and ensures quality control for service operations, protecting homes and businesses while training and developing Orkin Pros. The role balances technical knowledge with empathy and integrity to exceed customer expectations, build customer satisfaction, and support revenue growth. After paid training, the manager leads an entire service operation and contributes to business growth and community service projects. Orkin provides training, tools, and technology, and describes the industry as recession resistant.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for this.
• Ability to work independently in the field and interact with clients.
• Ability to meet physical job requirements and safely perform job duties, with or without accommodations.
• Ability to safely use a ladder within the manufacturer’s weight capacity.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to safely access crawl spaces, attics, confined spaces, and rooftops, including climbing or balancing and stooping, kneeling, crouching, or crawling.
• Ability to wear personal protective equipment, sometimes including an OSHA-compliant respirator.
• Willingness to work in different types of weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide excellent service while prioritizing safety.
• Conduct oneself with professionalism and integrity when interacting with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Support community service projects.

Benefits

• Competitive annual base salary of $60,000 to $65,000.
• Company vehicle with gas card.
• Opportunities to improve compensation and advance within the company.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED