Service Manager

Cintas • Grand Prairie, TX

13d

About The Position

Cintas is seeking a Service Manager to directly manage a customer-facing Service team. The manager is responsible for the team’s overall performance, hiring and performance management, and fostering a safe working environment. The role also involves resolving customer issues, training the team in effective sales techniques, supporting customer satisfaction and goodwill, and achieving sales, profit, inventory, and payroll goals. The Service Manager manages a budget and addresses operational issues that affect service.

The role includes hands-on support for direct reports, such as accompanying service representatives or visiting customers independently when needed. This support may involve picking up and delivering products or services, driving a company-owned vehicle to customer locations, and lifting, carrying, and walking Cintas products in and out of customer accounts while maintaining a high level of service and customer goodwill. The position also performs managerial duties.

Requirements

• Valid driver's license.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire and manage the performance of team members.
• Manage the overall performance of a customer-facing Service team.
• Foster a safe working environment.
• Successfully resolve customer-related issues.
• Train the team on effective sales techniques.
• Support customer goodwill and maintain a high level of customer satisfaction at customer sites.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues affecting service.
• Accompany service representatives or visit customers independently when needed to support direct reports.
• Assist with picking up and delivering products or services.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk Cintas products in and out of customer accounts.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits with premiums below the national average.
• Four medical plan options, including one offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED