Service Manager

Bridgestone Americas • West Des Moines, IA

15d • $22 - $34

About The Position

The Service Manager combines in-depth automotive repair knowledge with people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager supports customer service, team effectiveness, quality standards, sales, and smooth store operations.

The position offers a pay range of $21.85–$34.14 and a $2,000 sign-on bonus for first-time hires. Bridgestone Retail Operations provides formal training, performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401(k) plan. The company emphasizes professional development, inclusion, community involvement, and teamwork.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver's license at all times to test drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Maintain high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one for teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development and regular mentorship.
• Performance incentives.
• $2,000 sign-on bonus for first-time hires.
• Competitive healthcare packages for full-time and part-time employees.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED