Service Manager

APS • Summerville, SC

31d • Onsite

About The Position

Preferred Appliance Sales & Repair is a growing, family-owned appliance retailer and service company serving the Lowcountry. We are looking for an experienced Service Manager to lead our service department and help us take it to the next level. This is not a position for someone who simply wants to maintain the status quo. We're looking for a leader who has successfully managed technicians, understands appliance service operations, and can improve efficiency, accountability, customer satisfaction, and profitability. If you're someone who enjoys building teams, solving problems, and creating systems that work, we'd like to meet you.

Requirements

• Previous experience managing service technicians is required.
• Appliance industry or similar experience strongly preferred.
• Experience with manufacturer warranty claims.
• Knowledge of appliance parts and inventory management.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Experience with dispatch or service management software is a plus.
• Valid driver's license.

Nice To Haves

• Leads by example.
• Holds themselves and others accountable.
• Builds strong teams.
• Takes ownership of problems and finds solutions.
• Is passionate about delivering an exceptional customer experience.
• Wants to build one of the best appliance service departments in the region.

Responsibilities

• Lead, manage, and coach appliance service technicians.
• Oversee daily scheduling and dispatch operations.
• Manage manufacturer warranty claims from start to finish.
• Supervise appliance parts ordering, inventory, and returns.
• Improve technician productivity and reduce repeat service calls.
• Develop and enforce service department procedures and standards.
• Monitor key performance indicators and department profitability.
• Handle escalated customer concerns professionally.
• Recruit, train, and develop technicians and service staff.
• Work closely with ownership to improve every aspect of the service department.

Benefits

• Matching IRA
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Performance-based bonuses
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed