Service Manager

Hy-Vee, Inc.•Oskaloosa, IA

14d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and supporting store needs as they arise. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and maintain positive employee relations, fostering friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate activities across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet store and customer demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.