Service Manager

DeBra-Kuempel • Dayton, OH

13d • Onsite

About The Position

DeBra-Kuempel, a mechanical, electrical, and plumbing (MEP), building automation, and industrial piping contractor, is seeking a Service Manager. The manager will lead a team of Service Technicians and oversee service and repair operations for assigned customer accounts. The role provides technical leadership, coordinates resources, supports technicians, and develops customer estimates. The position involves both extended periods working at a computer and travel to field locations as needed. The manager also participates in a weekly 24-hour on-call rotation as directed by the Vice President.

Requirements

• High school diploma or equivalent.
• At least seven years of experience in HVAC and refrigeration.
• EPA refrigeration certification (Universal).
• Strong written and verbal communication skills.
• Ability to interact positively and proactively with all levels of the organization in an engaging, team-based manner.
• Satisfactory completion of an industry aptitude test.
• Strong organizational skills to support operational profitability, document and record retention, and sound procedures.
• Ability to build strong customer and employee relationships.
• Excellent proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Willingness to learn other software applications.

Responsibilities

• Manage and monitor service and repair project performance for assigned customer accounts.
• Provide technical assistance to the Service Coordinator to support effective and efficient manpower distribution.
• Assist the Account Manager in defining technical requirements for equipment service and repair and managing new and existing accounts.
• Provide assistance, guidance, and training to Service Technicians, Dispatch Coordinators, Service Coordinators, and other interdepartmental personnel.
• Support good customer and employee relations, accurate documentation, and employee performance and staffing decisions.
• Participate in the 24-hour weekly on-call rotation as directed by the Vice President.
• Prepare customer repair and replacement estimates in a timely, professional manner.
• Manage inventory records for technicians’ refrigerant usage.

Benefits

• Health benefits
• Paid time off
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Company discounts
• Additional benefits may be available; benefits for employees covered by a collective bargaining agreement are negotiated under their specific CBA and may include voluntary supplemental union benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED