Service Manager

Terminix•Stanford, FL

About The Position

The Service Manager provides leadership at a local Terminix branch, leading and motivating Pest Technician teams to deliver high-quality service to customers. The role ensures technicians function effectively and efficiently, routes are completed, and customer satisfaction remains high. The Service Manager also supports regulatory compliance, safety, inventory management, technician performance, customer issue resolution, and ongoing team training. The position involves working outdoors and, when necessary, in confined spaces such as crawl spaces and attics.

Requirements

Associate degree; a four-year degree is highly desirable.
Valid driver's license from the state of residence.
Able to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and capacity to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Detail-oriented and understands the importance of safety.
Basic to intermediate math aptitude for calculations related to sales and service.
Comfortable working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

One to two years of related experience.
Willingness to relocate.
Four-year degree.

Responsibilities

Monitor branch scheduling and ensure pest technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training for local sales and service teams.

Benefits

Comprehensive training and licensure paid by the company.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off.
Tuition reimbursement for full-time colleagues.
401(k) retirement plan with company matching contributions.
Vacation days, sick days, company-paid holidays, and floating holidays.
Benefits enrollment immediately upon hire for full-time colleagues, with coverage starting on day one.